I've been trying to avoid BP since they added to the further ruin of Louisiana. So today I used a Shell at Chicago and Orleans. It's a busy intersection so it's not without effort to get in there.
I saw an open pump at the end and cruised around. I got out of my car, put in my credit card, and punched in my zip. Okay, it said, you're good to go - pick you grade and filler up.
Only there was no hose.
A simple hand written sign would have been nice. Ok, not the end of the world.
I hit cancel, get back in my car and go around to the other end. I check to make sure there's a hose. (There is.) I put in my credit card, and punch in my zip. Now it says to see the cashier.
I go inside and explain that the pump said I needed to come in and see her. She asks how much I want. I say I want to fill it up.
"Oh, you need to leave your credit card here, and then come back."
What? Seriously? I just want to conveniently fill up my gas tank with a minimum of physical effort and go.
"No thanks," I say. "Let's just put in $50." (Because sadly, while this is a big chunk of change, I know it won't actually top my tank. A few years ago, sure. But not at $4.65 a gallon.)
"Ok," she says. "But anything over $20 I need to see you driver's license."
"What?"
"Sorry, sir. It's not me. It's policy."
So I fish out my driver's license and hand it to her. She gives it back, rings me up, and hands me the paper to sign.
"Sign, please."
"Sure. Is there a pen?"
Now she has to find a pen.
OMG!
Trust me, I know I'm wasting everyone's time with this stupid blog rant about Shell. There are more important things. It's a gas station. Who cares? But it's the little things, isn't it? It's the little things that put a pall over everything else, or make the big things worse. And it's the little things like this post - that if there are enough of them - Shell puts an OUT OF ORDER sign on the pump that's out of order and puts the SERVICE back into their self service pumps.
C'mon, what the hell, Shell?!
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